The 2017-18 HEAP season will open on November 13, 2017. HEAP closed April 27, 2018.
HEAP provides assistance with heating bills. The Office staff can assist seniors complete the application. Staff are also available to make visits to the homebound. Contact HEAP program at 315-867-1370.
In an effort to help income-eligible households cope with the higher fuel bills of winter, New York State participates in the federally funded "Home Energy Assistance Program," commonly known as HEAP. When you are approved, HEAP will make a lump-sum payment directly to your energy supplier on your behalf. This payment is known as a grant and will appear as a credit on your fuel account. Payments may take up to 90 days to be credited to your account.
Grants are ordinarily limited to one per household, per heating season. The grant amount is based on your fuel type, household size, household composition and household income during the four (4) weeks prior to your application.
To be eligible for a HEAP grant, you must meet income guidelines and residence requirements and you must pay for heating energy directly to a fuel company OR as a part of your rent.
There are certain living situations, which do not qualify for HEAP. The following DO NOT qualify:
Gross Monthly Income
Call the Office for the Aging if you need the income limits for a household over 3 people.
The HEAP application asks for enough information to determine your eligibility and grant amount. You must give basic information such as your name, address, telephone number and more personal information such as birth dates, social security numbers and income for everyone in your household. All information is treated as highly confidential and in accordance with the New York State Personal Privacy Protection Law which took effect on September 1, 1984.
When applying for HEAP you will need to provide identification, including proof of Social Security numbers for all household members
and proof of gross income for everyone who lives in your home, including:
You will be notified, in writing, by the Department of Social Services, whether your application has been approved or denied. If approved, both you and your fuel provider will be informed and an appropriate payment will be made to your fuel provider.
Persons 60 years of age and over, and SSI recipients living alone or with a spouse only (Code A) may contact the Office for the Aging for an application packet which will further explain the program, your rights under the program and instructions for filling out your application. The OFA can be reached at 315-867-1370. All others are invited to contact Department of Social Services HEAP program at 867-1220.
EMERGENCY HEAP: Opens on January 2, 2018. CLOSED APRIL 27, 2018
In certain low fuel or shut-off notice situations, emergency grants are available and are processed immediately to prevent a utility shut-off or to guarantee a fuel delivery. For these situations, if you are age 60 or older, please call the OFA at 315-867-1370. For those under the age of 60, please call DSS @ 315-867-1220.
Furnace Repair/Replacement for those age 60 and over: Will open on November 6, 2017 for the 2017 - 2018 HEAP Season
Additional aid may be allowed for the repair of basic heating equipment that is inoperable or unsafe. For more information and assistance, please call DSS at 315-867-1291.
Clean and Tune for those age 60 and over: Will open on April 2, 2018
The cleaning of primary heating equipment, but may also include minor repairs for proper and efficient operation of the heating equipment. For more information and assistanace, please call DSS at 315-867-1291.
Cooling Assistance Program for those age 60 and over: Will open on May 1, 2018
For the purchase and installation of an air conditioner or a fan to help keep the home cool. For more information and assistance, please call DSS at 315-867-1291