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Child Support Services

Program Overview:

The Child Support program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity, establishing support orders and collecting and distributing support payments.  (Source:  NYS DCSS)

Child support orders may be enforced by administrative remedies including income withholding, income tax refund offset, driving privilege suspension, credit bureau reporting, lottery prize offset, liens, and referral to the NYS Tax Department.

Any parent or person who has legal custody of a child may obtain an application for services by visiting  You may also obtain an application for services to be mailed to you or stop in and pick one up at the following address:  Herkimer County Child Support Services  301 N. Washington St., Suite 2210, Herkimer, NY  13350

Recipients and applicants for child support services receive assistance in the following areas:

1) Location investigation, 2) Paternity and Child Support establishment, 3) Child Support enforcement and collection.

State supervised and locally administered, the child support unit provides these services through a variety of court-based and administrative processes.

Eligibility Criteria:

Child Support Enforcement services are automatically provided to all custodial parents with children receiving Temporary Assistance to Needy Families and Safety Net Assistance, unless cooperation with the child support agency may result in physical or emotional harm to the custodial parent or child. Child support services are provided upon application to all other eligible individuals, including parents, guardians or caretakers of children not receiving public assistance for whom child support is needed (Source NYSDSCE).

Contact Information:

If you have a child support case you may contact our payment information line at 1-800-846-0773, available 24 hours/7 days a week.

For all other questions, please call 1-888-208-4485 (8 am - 7 pm)

Annual Service Fee:

Custodial parents may be charged a $35.00 service fee once a year.  The fee only applies to parents who have never received assistance through Family Assistance or Safety Net Assistance.  Child Support payments must be at least $550.00 before the fee is assessed during the federal fiscal year (October 1 - September 30).

School Intervention Program

Child Preventive Services and the SIP Program provide supportive assessment and referral services to Prevent the placement of a child into foster care ,Return a child currently in foster care to his/her parents sooner than would otherwise be possible and to Prevent the re-placement of a child into foster care

Child Protective Services

Each county in New York State has a Child Protective Services (CPS) Unit, which investigates reports of suspected child abuse and neglect received from the New York State Child Abuse and Maltreatment Register (Hotline) located in Albany.

Child Support Services

The Child Support program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity, establishing support orders and collecting and distributing support payments.

Foster Care

Foster Care is provided to children under the age of 18 who are in need of an alternate living arrangement.

Home Energy Assistance Program

In an effort to help income eligible individuals cope with higher fuel bills of winter, NYS participates in the Federal funded "Home Energy Assistance Program", commonly known as HEAP.

Indigent Burials

The Commissioner of Social Services is responsible for the burial of any Herkimer County resident that meets the criteria outlined in the Indigent Burial Policy adopted by the Herkimer County Legislature on September 11, 2019.

Managed Care

Herkimer County currently has a mandated Medicaid Managed Care program through three Medicaid Managed Care health plans.


Medical Assistance is help for people who cannot pay for all of their medical care.

Person in Need of Supervision (PINS) Diversion Program

The Family Support PINS Diversion Program began in February 2003 and is the point of entry for PINS Diversion services in Herkimer County. Services provided include a formal assessment, in home counseling, case management, family support, respite and mentoring for at-risk youth.

Supplemental Nutrition Assistance Program

SNAP, a program of the US Department of Agriculture, is provided to insure that the nutritional needs of income eligible persons are met.

Temporary Assistance

Temporary Assistance is temporary help for needy adults and children. If an applicant is unable to work, can't find a job or his/her job does not pay enough, Temporary Assistance may be able to pay for some household expenses.

Adoption Services

Services range from assessing a child to securing an adoptive home, to assisting parent(s) under appropriate circumstances to surrender a child, to the recruitment and evaluation of prospective adoptive parents.

Adult Protective Services

Adult Protective Services is a service provided to individuals who are 18 years of age or older, Unable to protect his/her own interests due to lack of awareness or incompetence, Incapacitated due to a physical or mental impairment , In danger of being harmed or threatened with harm , Have an unmet need such as failure to receive adequate food, shelter, or clothing, Have no one willing or able to assist responsibility

Alternatives in Long Term Care Program

The Alternatives in Long Term Care Program provides a central access point to long term home care services for all Herkimer County residents with chronic long-term home care needs.

Child Care Assistance (Day Care)

Day care assistance is an income eligible program available to assist working parents. The Day Care Unit keeps a current listing of registered day care homes in Herkimer County, which is available to the general public.

Analyzing People, Brainstorming, Business Analyzing People Brainstorming Business

Employment Assistance

The goal of the Employment Unit is to help applicants and recipients of Temporary Assistance and the Supplemental Nutrition Assistance Program benefits to achieve self-sufficiency.

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